Privacy Policy
This Privacy Policy was last updated on 11th July 2021
Your Privacy is important to us
We take your privacy and personal data very seriously and are committed to maintaining the highest standards of personal data protection, compliance with the law and best business practices.
This Privacy Policy is to help you understand why and how we collect your information. How we store your information and keep it safe. This policy also explains your rights helping you make informed choices when you are using our website and buying our products and Services.
We have divided this policy into seven sections to make it easier for you to find the information you need.
- Information. Who we are and what our obligations are.
- Disclosure, which tells you about who collects your data and what is collected.
- Purpose, why we collect your data and information and how we use it.
- Consent, we explain how your data and information will not be shared or used without your permission, with the choice to opt-out.
- Security. How we keep your data safe and how we store it.
- Access, how you have access to your data and how you can change or edit it and what your Data protection rights are
- Accountability, how you can correct your data, how you can contact the person responsible for overseeing your data.
- Information
Our company is:
WJA Trading Ltd t/a House of Torque,
18 Harewood Avenue,
Eastburn
West Yorkshire
BD20 8UQ
UK
Company Number 12418730
We own and operate the Website www.house-of-torque.com displaying automotive parts for sale and provide other services such as ECU services, immobiliser removal and tuning carried out by other companies. The Customer chooses a product or service, pays for it following the payment terms and online payment processes provided by Woocommerce and the Product is delivered by DHL.
We may be both a data controller and data processor of personal data and may have a Data Processing Agreement (DPA) with our partners and affiliates if necessary to ensure that your data is handled appropriately, correctly and in compliance with the General Data Protection Act 2018.
This privacy policy will explain how we use the personal data we collect from you when you visit and use our website. We will also explain the type of data and information we collect from you and how we use it and how you can opt-out.
- Disclosure
Data we collect
We collect personal identification information such as name, delivery address, billing address, email, and contact number.
How we collect your data
You provide House of Torque with most of the data we collect when you register for an account, buy one of our products or services when you give us details such as name or email address or we may collect other types of information from cookies when you browse our Site, such as preference cookies which tell us if you are logged into your account or what pages you browse. This means that we will be able to offer you a convenient shopping experience.
We collect data if you voluntarily complete a customer survey or provide feedback on our website and use our website by your browser’s cookies.
We may also indirectly receive your data from third-party websites or referrals from other companies and social media outlets.
Third Parties
Your details are also collected by third parties, for example, Woocommerce securely collects all your payment details such as bank and payment card information directly and manage payment processes.
- Purpose
Why we collect your data
We collect your data so you can register with us, buy our services or buy our products and have them delivered by a courier to your chosen address. Payment details and information are collected securely by Woocommerce when they process your order. We may also need your contact details so we can email you with information about the products and services we think might interest you. Also, your data may help make the services we offer better and to give you an improved user experience.
Other third parties may also have access to your payment details to, for example, to carry out their legal responsibilities as an authority or organisation. As an example, when Woocommerce processes your payment they may send your data to reference agencies and also use the resulting information to prevent fraudulent transactions.
Your personal information such as, name and address will also be given to our delivery provider DHL who will bring your item to you. In certain situations, we may need to give your details to a supplier who will deliver an item to you directly.
Marketing
House of Torque, with your consent, would like to occasionally send you by email information such as newsletters about our Services.
If you have agreed to receive emails from us containing promotional offers to your email address, you can easily unsubscribe from this at any time. We will no longer send you such marketing information.
You have the right to request that House of Torque do not contact you for marketing purposes at any time.
If you wish to let us know that you no longer want to be contacted for marketing purposes, you can email us at [email protected]
- Consent
Our legal basis for collecting your data is consent, but there may be other grounds. In this case, the applicable law is the General Data Protection Regulation (2018) and the Data Protection Act (2018)
Your data or information will not be used, sold, transferred or otherwise disclosed without your consent. You are also able to opt-out or discontinue using our website and take back the consent for the use or dissemination of data or identifiable information. The information at the end of this page tells you how to contact us if you wish to opt-out.
Cancel Your Consent
You can cancel your consent at any time for any or all of the data you have given us. However, this may mean that we cannot offer you our full service or you may not be able to use some parts of our website or buy products.
Information concerning children
Only children over the age of 13 are allowed to give consent for the use of their data. We cannot ask for or process data from children under the age of 13 without consent from someone who holds parental responsibility for the child given in writing. However, only people over the age of 18 are allowed to use our website which means that we do not collect or process data from anyone under the age of 18.
- Security
How we look after your data
When we process your order you give us your data such as name, email address, billing address and delivery address so we can provide our services.
We may store some of your data on our secure website servers or using a secure cloud-based banking application for invoices. However, we do not store or retain any of your payment card details. This is because the payment gateway we use is designed to ensure credit/debit card data never enters or passes through our website database
We use Woocommerce to facilitate your secure payments. You may read their Privacy Policy at https://automattic.com/privacy/#california-consumer-privacy-act-ccpa or you may read about how they look after your data at https://docs.woocommerce.com/document/woocommerce-security-faq/#
if you would like more information on how they process and store personal data, contact Woocommerce directly.
Email: [email protected]
WooCommerce Ireland Ltd.
Grand Canal Dock, 25 Herbert Pl
Dublin, D02 AY86
Ireland
We may also share your data with Wiseman’s Engineering Ltd who may on some limited occasions deliver your product to you directly. You may contact them directly to find out more on how they look after personal data and privacy at [email protected]
Or at:
Wiseman’s Engineering Ltd
Bowls Road, Beulah, Newcastle Emlyn,
Ceredigion,
United Kingdom,
SA38 9QU
You can ask us to provide you with information on what data we have stored about you. We will correct or delete data if you ask us unless we need it for legal reasons.
We will keep your personal information only as long as you are using our website to use our Services,. Also, for your convenience, we do not delete your data immediately after you have used our services in case you return to our website to buy another product. Once this period has finished we will delete your data by removing it from our server and systems, unless your data is contained in records we are required to retain for 6 years by HMRC or any other legal requirement.
You can ask us to delete your data at any time.
Contact us if you would like to know more about how we store your information. at :
Access
Your data protection rights
We want to make sure you know all your data protection rights. Every user of our website has the right to the following:
The right to access – You have the right to ask House of Torque to give you copies of your data. We may charge you a small fee for this service.
The right to correct data – You have the right to ask House of Torque to correct any information you believe is inaccurate. You also have the right to ask us to complete the information you think is incomplete.
The right to delete data – You have the right to ask House of Torque to delete your data, under certain conditions.
The right to limit processing – You have the right to ask House of Torque to limit the processing of your data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your data, under certain conditions.
The right to transfer data – You have the right to ask House of Torque to transfer your data to another organisation, or directly to you, under certain conditions.
Privacy policies of other websites
Our site may contain links to other websites. Our privacy policy applies only to our site. If you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
House of Torque checks its privacy policy regularly and places any updates on this page.
- Accountability
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to use one of your data protection rights. Or you would like to correct any inaccurate data, opt-out or cancel your consent. Please do not hesitate to contact us; we have one month to respond to your request.
Your data is important and we take our legal responsibilities seriously. We are more than happy to deal with any issues or questions you may have concerning your data.
If you would like to use any of your rights, please contact us at
House of Torque
18 Harewood Avenue,
Eastburn
West Yorkshire
BD20 8UQ
UK.
Or email us at [email protected]
How to contact an appropriate authority
If you wish to make a complaint or you feel that House of Torque has not addressed your concerns satisfactorily, you may contact the Information Commissioner’s Office (ICO) at
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
For more detailed information on your data protection rights, please visit the UK ICO website at https://ico.org.uk.