FAQs

We currently do not have a contact number available, but the best way to get in touch with us is through email or by sending a message to our business Facebook page. Our email address is [email protected]

This question is a bit too vague for us to provide a specific answer, as it doesn’t specify the variant of the M57 engine, the type of transmission, or the vehicle it is intended for. We recommend doing some research on these aspects beforehand to ensure you have an idea of the route you would like to take. Our website features numerous guide pages that can assist you in making this decision, and we also suggest joining related Facebook groups where you can explore popular routes and gather insights from fellow enthusiasts.

While we have published a wealth of information and resources to help guide you through the process, we do not provide a detailed step-by-step guide. It’s important to have a solid understanding and skill set for undertaking an engine conversion, as it remains a significant project despite our efforts to simplify it. If you have specific questions, we’re here to help, but please keep in mind that if we feel your skills may not meet the necessary level—such as needing assistance with basic tools like a multimeter—we may recommend seeking professional help. Your safety and success are our top priorities!

Currently, we do not offer full kits for sale. However, depending on your specific needs, we have a variety of individual products available on our website that can assist you in your projects. We encourage you to browse our selection, as you may find the items that will help you achieve your goals.

The prices for our items are listed directly on our website and are kept up-to-date for accuracy. To see the total price, including shipping, simply add the items to your basket and enter your address at checkout. This process is not only more efficient but also ensures you receive the most accurate pricing.

All of our available items for sale are listed on our website, and if you don’t see the part you’re looking for there, it means we currently do not have it in stock. We recommend checking back periodically, as our inventory is updated regularly.

We do not send separate instructions with each loom, as detailed instructions are included within the description of the listing. This approach allows you to review the information and gauge your ability to assemble and use the loom before making a purchase. We encourage you to refer back to the listing for guidance.

It’s important to note that while your ECU may appear to be labelled as DDE 7, most M57 ECUs follow a part number format that is DDE 7 XXX XXX. This does not indicate that it is a DDE 7. As a general guideline for M57 ECUs, if your unit has two larger connectors, it is likely a DDE 5 or 6, whereas if it has five smaller connectors, it is classified as a DDE 4.

Please send it to our listed address, and be sure to include your order number with the shipment. Including the order number is crucial, as it helps us identify your ECU and prevents any delays in processing your request.

Company: House of Torque
Building name: Swanfield Works
Street name: Clarence Street
Town/City: Colne
County: Lancashire
Postcode: BB8 0PP
Country: United Kingdom

Typically, for items that are in stock, we aim to dispatch your order within 1-2 days. However, if an item is currently on backorder, our goal is to have it shipped within 2-3 weeks or less, though please note that this timeframe is an estimate and not a guarantee.

The shipping price for your order is calculated based on the total items being shipped together, which means that if some items are out of stock, we typically ship everything in one go. If you would like to receive the in-stock items sooner, the easiest solution would be to place two separate orders—one for the in-stock items and another for the out-of-stock items. This way, you can enjoy your available items right away.

Royal Mail 24 aims to deliver within one business day of dispatch, but please note that this is an aim and not a guarantee. Additionally, the dispatch time can take up to 2 days, so it’s important to factor that into your expectations for delivery. If you require your item critically by the next day, please email us first, and we will do our best to accommodate your request.

You should have received an email containing your tracking number, so please check your inbox for that information. If you don’t see it there, we recommend checking your spam or junk folder, as sometimes emails can be filtered incorrectly. If you still can’t find it, feel free to contact us.

As you are currently outside of the UK, you are not required to pay the UK VAT of 20%. However, please be aware that you will be responsible for paying any applicable taxes in your own country. To ensure compliance with regulations, we need accurate evidence of export to avoid charging UK VAT from the outset, which means we cannot alter the invoice value or falsify export declarations.

While we understand that DHL’s international rates may be higher than some other providers, we prefer to use DHL due to their exceptional service and expertise in navigating local customs regulations. This ensures that your shipments are handled efficiently and arrive without unnecessary delays. We typically reserve alternative shipping methods for exceptional circumstances, as we prioritize reliability and peace of mind in our shipping processes